How can I place an order?
Orders are placed on the website by creating a unique account that includes your own login and password. You can create an account either by using the “my account” link at the top of the page, then entering the requested information .This allows us to provide a high level of security for your personal information, and for you to update your billing and shipping information and other useful data. It also allows you to keep track of your orders. If you do not want to create an account with us, you can create an order over the phone by calling 1.213.321.3588 between the hours of 9 am and 5 pm (PST) Monday through Friday.

What is the processing time for my order?
SqHeads orders will be processed within 48 hours of receiving the order. Please note that the processing time is separate from the shipping option you choose.

How can I track my order?
An email will be sent to you confirming your order, followed by a second notice confirming shipment along with your tracking information.

What if what I want is not available?
We strive to stock our store with the best products from all over the world. Sometimes we may be out of stock of a few of the popular items. If you wish to wait to purchase the item, contact us at info@sqheads.com and we will let you know when it is back in stock. If we have any problems shipping any part of your order, we will contact you within 72 hours from the time of your order.

Can I suggest products for your store?
We love discovering new products. If you have any suggestions or recommendations please email info@sqheads.com

payment questions

What forms of payment do you accept?
SqHeads accepts Visa, MasterCard, American Express and Paypal at payment@sqheads.com. Currently we do not accept personal checks or money orders. If you have any further questions concerning payment, please email info@sqheads.com. We will try our best to accommodate your needs.

What steps does SqHeads take to ensure that my information is secure?
SqHeads has taken many steps to ensure that your personal information is kept secure. We use SSL [Secure Socket Layer] encryption technology for all orders and information transfers. All your personal information is stored in encrypted form at all times. In addition, we never store your credit card information on file. Instead, you will be required to input your credit card information each time you place an order with us.

What do I do if I’ve forgotten my password?
If you have lost or forgotten your password, please click on the Forgot Password link located on the login page. If you need further assistance please contact us directly at info@sqheads.com.

shipping questions

What are my shipping options?
SqHeads ships all of its orders via UPS. Our shipping options include UPS Ground, UPS 3 Day, UPS 2 Day and UPS Overnight. Please note that SqHeads ships internationally via USPS, but for international orders you must email us ahead of time at info@sqheads.com. SqHeads is unable to ship to PO Boxes and Military APO/FPO addresses.

Do you ship internationally?
SqHeads ships internationally via USPS, but orders are subject to being charged customs fees by the destination country’s government. We have no control over how much you are charged for customs and fees are completely independent of SqHeads. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.

Can I have my order shipped to an address that is different than my billing address?
Yes. You can have your order shipped to an address that is different than your billing. But it is still important for you to give us the correct billing address for verification of your credit card.

return questions

What is the policy on returns?
Purchases can be returned for store credit and exchanges only, within 14 days from the delivery date as long as the product is in its original condition and returned to us with the original packing, inserts, tags, etc. All returns are subject to SqHeads terms of use. We are not liable for the shipping charges. ALL SALE OR MARKED DOWN ITEMS ARE FINAL. Sorry, No Exceptions.

How do I return an item?
If you would like to return an item, please email us at info@sqheads.com with the details of the item(s) you want to return and the reason for the return. Provided the reasons are in accordance with SqHeads terms, we will process your return. You should receive an email with instructions within 1 day of the receipt of your request. No shipments will be allowed to return without authorization.

What if the product arrives damaged?
SqHeads is committed to delivering your products with the highest care. If you receive a product that is damaged, please contact us immediately via email at info@sqheads.com within 24 hours of shipment receipt to arrange for a replacement. Please return original items and all packing materials.